Privacy, Security & Cookies
Privacy & Security
All information supplied to us by our customers is treated as totally confidential and is never passed on to any other parties. You can access our website without disclosing personal details, but if you would like to make a purchase, register your wants or subscribe to our mailing list we will need to have some personal details. This includes your name, your postal address, your e-mail address and other details depending on which service you request.
We only use your data to communicate with you and to help us to provide you with excellent customer service. This includes confirmation of order despatch if you purchase from us and notification of books of interest to you if you register your wants with us. Click here to find out how you can protect yourself against fraudulent emails.
If you request us to remove your details from our database we will do so without question.
If you choose to pay by credit or debit card, you will be transferred to the secure payment pages at SagePay. This is a secure system in which your card details are verified by the bank without being sent to us - we do not see your card details, but receive a transaction status message indicating whether your payment has been authorised or declined. You can find out more about Sagepay at www.sagepay.com
If we ask you for sensitive data such as contact details, it will be processed on our secure server. You can check you are viewing the page through our secure server by looking in your browser's address bar - the address should start https://... This means that the site uses SSL (Secure Socket Layer) encryption and ensures that all data passed between yourself and this site is encrypted and cannot be read if intercepted.
What is a cookie?
A cookie is a message sent from a web server to a web browser. It contains an identifier, and is stored by the web browser as a small text file. The identifier is sent back to the server each time that the browser requests a page from the server.
Cookies may be 'persistent cookies' or 'session cookies': persistent cookies will be stored by the web browser until their expiry date, while session cookies will expire at the end of the user session when the browser is closed.
Cookies do NOT contain any information that personally identifies you.
Personal information which you submit to us may be linked to the information obtained from cookies. For example, our PHP pages that allow you to store items in your shopping basket and checkout securely set an identifier which may be associated with your personal information.
We may use information from cookies for the following purposes:-
to track your navigation of our site and enable you to use our secure checkout;
to analyse use of our website;
Third party cookies:
During your use of our website, you may also receive third party cookies.
We use Google Analytics to monitor trends in the use of our website and to improve your browsing experience. Google Analytics generates information which is stored on user's computers and by Google.
Most web browsers allow you to block cookies. For example:-
Internet Explorer: go to 'Tools' > 'Internet Options' > 'Privacy'.
Mozilla Firefox: go to 'Tools' > 'Options' > 'Privacy'.
For full details, please consult the documentation relating to your web browser software.
Please note that disabling cookies may have a negative impact on the usability of the website.
You can delete cookies already stored on your computer – please refer to the documentation of your web browser.
If you have any concerns at all, please contact our webmaster - firstname.lastname@example.org.