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Stella Books is a PBFA
member - click on the image above for more information.
Help
We will answer any query you may have as quickly as possible. Telephone lines are open during normal business hours, 9:30am - 5:30pm, every day.
Registration will also enable you to take advantage of other site facilities including viewing your orders and saving your favourite searches
New Customer Registration
- all boxes marked with * are required.
- Make sure you enter your email address correctly otherwise we will not be able to contact you with confirmation of your order
- Enter a unique password. Passwords that include numbers are more secure as they are not easily guessed by third parties.
- Enter your password again in the "Confirm password" box to make sure you have typed it correctly
- Click "Register" at the bottom of the page to send your registration to us.
Existing Customer Login
Click on "Login Here" beneath the "Quick Search" box at the top of the home page.
Enter your email address and password
- The email address you enter has to be the one associated with your Stella & Rose's Books account
- If your login is successful the name you registered with us will be displayed at the top of the page along with the "View My Account" and "Logoff" links
Forgotten your password?
If you cannot remember the password you gave when you registered with us, use the "click here" link on the login page and we will send it to you immediately via email.
As a security measure, you cannot request that your password be sent to any email account other than the one
you have registered with us.
Logging Off
- If you access your Stella & Rose's Books account from a public computer, such as those used in libraries or schools, it is recommended that you log out of your account when you have finished using our website. This prevents other people from accessing your account. Your credit card information cannot be accessed via your account so this is not a security issue if you forget to sign out.
- If your name and the "logoff" link is not displayed at the top of the home page then you are not logged in.
- Anything in your basket will remain in your basket until you login again only if you do not close the browser between logoff and login
The Shipping Options pages allow you to tell us 1) Where you want your order to be sent and 2) Which shipping method you prefer. Click the "" link to see the options available to you with the associated estimated cost.
1) Where do you want your order sent? Sending to your registered address
- Check that your saved address is correct
- Click the button labelled "Use Address & Continue" on the left of the page below your address
- Enter the address you want your order sent to in the box on the right side of the page If you want to have a different name on the shipping address, you may enter the name in the comments box on the final page in the order process. Lines marked * are required Check all the details are correct
- Click the button labelled "Use Address & Continue" below the address you just entered
- Click the downarrow to see the options available to you Click on the option you require
- Click the button labelled "Continue". this will take you to the Payments stage of the checkout process
This page allows you to select a payment method to complete your order. The options available are:
- Credit/Debit Card
- Cheque
- Cash/Postal Order
1) Payment by credit card
Enter the details of the card you wish to use:
- If your card type is not Visa click on the downarrow to display the list and click on the card type of your choice
- Card types accepted are: Visa; Mastercard; Maestro; American Express; Solo; Jcb
- Fill in the card number and name on the card
- Click on the downarrow and select the month and year of the card expiry date
- Enter the month and year of the valid from date if present on the card
- Enter the card issue number if present on the card
- Enter the card security code - click on the link “what is this” to the side of the security code box if you are not sure which number this is
Check addresses
- Check that the shipping addresses is the address you want the parcel sent to
- Check that the billing address is the address of the cardholder
Add any comments:
- Enter any special instructions in the comments box.
- If you have entered an alternative shipping address use the comments box to tell us who you want the parcel sent to
Send us your order:
- Click on the button labelled “Place My Order” to send your order and payment details to us via our secure ordering service
- Your order is now complete and you will be redirected to the order confirmation page.
2) Payment by Cheque
Please note that cheques must be in UK pounds and drawn on a UK bank.
To pay by cheque
- Click on the downarrow and select the cheque option
- Click the button labeled “Change Payment Method”
- The cheque payment confirmation message will be displayed
Check addresses
- Check that the shipping addresses is the address you want the parcel sent to
- Check that the billing address is the address of the cardholder
Add any comments:
- Enter any special instructions in the comments box.
- If you have entered an alternative shipping address use the comments box to tell us who you want the parcel sent to
Send us your order:
- Click on the button labelled “Place My Order” to send your order and payment details to us via our secure ordering service
- Your order is now complete and you will be redirected to the order confirmation page.
Please do not send payment until you have heard from us
On receipt of your order we will
- confirm availability
- reserve the book(s) for you
- confirm shipping costs
On receipt your payment by cheque we will ship to the book(s) to you.
3) Payment by Cash/Postal Order
Please note that cash and postal orders must be in UK pounds and are sent at your own risk.
To pay by cash or postal order
- Click on the downarrow and select the cash/postal order option
- Click the button labeled “Change Payment Method”
- The cash/postal order payment confirmation message will be displayed
Check addresses
- Check that the shipping addresses is the address you want the parcel sent to
- Check that the billing address is the address of the cardholder
Add any comments:
- Enter any special instructions in the comments box.
- If you have entered an alternative shipping address use the comments box to tell us who you want the parcel sent to
Send us your order:
- Click on the button labelled “Place My Order” to send your order and payment details to us via our secure ordering service
- Your order is now complete and you will be redirected to the order confirmation page.
Please do not send payment until you have heard from us
On receipt of your order we will
- confirm availability
- reserve the book(s) for you
- confirm shipping costs
On receipt your payment by cash or postal order we will ship to the book(s) to you.
To access your account page click on “View My Account” at the top of the home page
From your account page you can
- view your orders
- amend your address details
- run your favourite saved searches
- delete your saved searches
- change your email address
Favourite searches
To run your saved searches click on the name of the search you want to run
- All search criteria is saved except the following which you will need to select again
- Ordering options (price high to low, author, title)
- Boolean search option
View Your Orders
Your last five orders are shown in summary.
To view all orders click on the link “view all orders here”
To view the detail of one of your orders click on the Order ID. This shows:
- Order number, date and total price
- Billing and shipping addresses
- Payment method selected
- Book titles
- Shipping method and cost
- Comments
Personal Details
Your name, address and contact details are displayed
Click the link to amend your details or change your password
To change your personal details
- Complete the form
- Click on the button labeled “Submit” below the fax number box
To change your password
- Enter your new password
- Enter it again in the box labelled “Confirm password”
- Click the button labelled “Submit” below the password box
To change your email address
- Click on the Amend link by the side of your current email address
- Enter your new email address in the box
- Click the button labelled Submit
- Note. Having changed your email address you must then log out and log back in again using your new address