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Customer Feedback
Below are some of the comments we have received from our customers. We always welcome feedback from our customers - please contact us using the details on our contact page.


Thank you for your e-mail. I have noticed this author for some time past but, not being a fisherman, have not so far bought any. However, your excellent sales service now encourages me to do so! ...R.G. UK

I received my book today, and I must say what excellent service it was quick, the book was well packaged and covered. I was so pleased to get it as I have been after this book for a long time... I shall use you again, and certainly recommend you to anyone who is after rare and out of copy books. Thank you and your staff so very much. J.E UK

My (book) arrived safely this morning. Thank you once again for first class service. Stellabooks is definitely the best bookshop on the internet. C.B. UK

Book arrived yesterday. I gave a party last night in its honour...you will guess I am delighted. Many many thanks! M.R. UK

My book arrived yesterday 26th March safe and sound. Many thanks - I have been boring my children to death with my reminiscences about this little book and my dad reading it to me when I was ill decades ago! I have been looking for it for ages, couldn't remember the author and never really expected to find it. So it was lovely to find it at last. Thanks again. H.R. UK

A Stella performance! (My order) arrived this morning in very good order and condition! Thanks for your prompt and efficient service...J.H. Australia

Book arrived at 745am !!! What do you use - A private jet ?? A.T.J. UK

Thank you so much for the prompt delivery of (my order). It arrived today. It only took two days and that's a record, even for Finland. I'm very satisfied: the book is exactly as described, in perfect condition and beautifully packed. I'll certainly be browsing through your catalogue in the future, as you totally deserve your reputation for outstanding customer service! ...M.T. Finland

I am very pleased with the book; I had given up all hope of getting a copy, so was pleased when visiting Amazon for another book, that I just had one more look! The book is in excellent condition, and I can see how you got your award for outstanding customer service... J.S. UK

Many thanks for (my order) which arrived this morning.... I must say - I'm amazed by its condition. It's hard to imagine how one could get a better preserved copy. Thanks for your help. I called in your shop some years ago, once, while passing through Tintern, and remember thinking that perhaps you're the most beautifully situated bookshop in Britain! ...A.D. UK

Excellent service - many thanks. Will certainly recommend you to friends. G.A. USA

Thank you for such a prompt and efficient service. I was very impressed with the obvious care that had been taken in packaging and the speed with which the order was processed. ...K.L. UK

I have today received the book by Bertolt Brecht. It's a very nice copy indeed, and I've been very satisfied doing business with you. Thank you for an excellent service! L.H. Denmark

Today I received the two exhibition catalogues packaged perfectly and therefore in excellent condition. I am very happy with my purchase and look forward to the pleasure of purchasing further items from you in the future. Until then, Best regards from downunder... J.F. Australia

I should THINK you won the best customer service award -- you go to infinite trouble to match books with their appreciative audience, and I for one THANK YOU for keeping me on your emailing list... S.P. USA

 


 
Tel: +44 (0)1497 820013    Fax: +44 (0)1497 821554   Email: enquiry@rosesbooks.com
Stella & Rose's Books sites:   stellabooks.com | observerbooks.co.uk | ladybird-books.com | booksoncats.co.uk
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